FAQs

Our apartments are pet friendly, but there are a few restrictions on the type, size, and breed. As a general guide, small pets are ok, but medium and large ones might not be.
You pay a little more rent for every pet you own, to cover the cost of cleaning and general wear and tear.

See our pet policy for more information.

Yes, there are a small number of parking spaces at Mustard Wharf. These are allocated on a first come first serve basis for a monthly fee. There is an Enterprise Car Club space located just next to the entrance of Tower Works for use by car club members.

No, it doesn’t cost any extra, so work out as much as you like. Ask our concierge team for more information on how to join in.

You can move into Brickworks, Spicemill or Lockside now and our new apartments will be available to move into Summer 2023.

Our show apartments are already open, so we look forward to showing you around and talking you through everything. Please give our resident services team a call on 0113 468 9220 or send an email to [email protected] and we’ll happily book you in.

That is up to you! Your apartment can come furnished with our premium-quality furniture package, which includes luxury pieces from designer brands. We’ve thought of every detail – from the Mater ‘Eternity’ chairs made with upcycled coffee waste, to the double or king-sized sumptuous beds in every bedroom. And it’s all part of your rental agreement and included in your rent.. Or, if you prefer, you can choose an unfurnished apartment and bring your own furniture.

Yes. You need to complete an alterations request form and get this approved by the on-site team first. You could paint your walls to putting up your TV on the wall, hang shelves or your favourite paintings to make it feel more homely.

No, we’ve got that covered! We have high-speed 100 mbs broadband set up and ready to use in every apartment for when you move in. Broadband is also available for personal use only in communal areas. Apartments will also be set up for Freeview.

• Your apartment
• Superfast broadband
• Cycle storage
• On-site team & concierge
• Flexible contracts
• Maintenance team on-site
• All our amenities:
  • Clubhouse
  • Roof garden
  • Gym
  • Private dining rooms*
  • Working areas

* Can be hired for a small fee via the on-site concierge team

Yes. There’s plenty of free and secure cycle storage with fob access located inside the building. All you need is to bring your bike lock and chain.

Absolutely. Multiple! We have several shared spaces that are available to all residents. These include roof terraces, a 24/7 on-site gym, a private dining space which is available for all residents to book for that special occasion. The lounge area offers a great space to relax in, meet other residents, or to work from time-to-time.

Most definitely. We’re creating a vibrant community that we want you to be part of. Our regular events will involve everything from wine and cheese tastings, virtual fitness classes, Summer BBQs, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.

Yes. All our residents get access to local business discounts. See the residents’ portal or chat to concierge for further details on our special offers.

Stay as long as you want, with a minimum contract from 6 months to maximum 5 years. You decide your contract's length and the lease you sign is a Assured Shorthold Tenancy. See the terms in your tenancy agreement for further information.

We ask for a dilapidation deposit of one month's rent when you move in. (The dilapidation deposit is refunded on condition of the property being returned in a good condition at the end of you tenancy). Please contact the Resident Services Team for more information.

You can’t smoke in the apartment, however you can smoke outside the buildings in the smoking designated areas.

Yes, these can be hired for a small fee and reserved through the on-site concierge team.

Yes. You need to pay for council tax, TV licence, water, electric, hot water and heating. Further details will be given to you at your apartment viewing and move in induction.

• Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland).
• A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland.
• A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person's name has ‘indefinite’ leave in the UK, or has ‘no time limit’ on their stay in the UK.

• A copy of full driving or provisional photo card UK driving licence
• Copy of birth certificate.

• A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
• A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period
• A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.

• Copy of Proof of Address: Issued within the last 3 months.

Once the full documents are received your application details will be sent to our trusted approved referencing agency, UK Tenant Data (UKTD). We will endeavour to do this within no more than 24 hours of confirmation of the reservation so not to hold you up moving into your new home!

UKTD will email you straightaway and request that you complete their online application form.

They will also email you to state that if you wish to purchase your reference report there will be a fee of £10.00, please note this is your personal choice if you wish to purchase a copy - it will not affect your application if you chose not to do so.

Please complete the form as soon as it is received so that UKTD can start your reference check.

Where necessary the reference check will include an employment and previous landlord references.

Upon completion of the credit check, UKTD will contact the Residents’ Services Team and confirm if you have passed or failed.

If you have passed we will call you on the same day to advise this and to agree a move in date and discuss the next steps.

If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application for an apartment at Mustard Wharf at Tower Works .

Upon passing your credit check, a member of the Residents’ Services Team will telephone you to advise you of this and agree your move in date and confirm these details via email.

The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!

We will send you your AST and a calculation of the move in monies within 48 hours of confirming your move in date and final tenancy details.

Cleared payment is required in our bank account at least 4 days before the move in as well as your signed Tenancy Agreement in order to avoid delays in your move in.

Without the above two items keys cannot be exchanged and we will have to push the move in date back.

The Residents’ Services Team will send to you on your move in day your move in pack, which will include your countersigned Tenancy Agreement, Move in letter, FAQ’s, a copy of your apartments Inventory and your Resident Welcome Guide which includes information on the amazing site, the amenities, facilities available to you, local pubs, restaurants, and the discounts and deals available to you for being a Mustard Wharf at Tower Works resident!! (These documents will also be available to you via the Residents’ Portal).

Following your move in any queries or questions you may have will be happily answered by our Front of House team and or our on-site Residents’ Services Team to whom you’ll already know.

Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via the [email protected] email or pop and see the team in person and we’ll schedule in a date and time.

Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days of the initial contact from UKTD (as per your signed reservation form – delays may result in the apartment going back on the market – which we don’t want!).